State Farm® Insurance Agent Scott Collins

"Horrible customer service from the entire team at Scott Collins office. Taking my business elsewhere they can’t do anything right."

"Highly recommend using him if you like to save $"

"An agent at Scott Collins office in Coral Springs, FL entered an incorrect address on my auto insurance policy on 8/10/23. The address they entered never belonged to me. Due to this mistake I never received my renewal information and my policy was terminated. I never received any letters about this and only found out through a letter I received in the mail from the Florida DMV saying my license was about to be suspended for not having insurance. I immediately contacted Scott Collins' office upon learning this and was called back that day by Ariel Fuentes. Ariel told me this was my fault for not paying the bill and he needed to write up a new policy to get my insurance back in place. He wrote up a new policy and stated on my application that I had not been in an accident in the past 3 years which was incorrect as I had been in a minor accident in 2021. Subsequently underwriting decided to terminate my policy effective 4/10/24 because of the false information Ariel provided but again I was never notified as Scott Collins' office still had failed to correct my address on file even after receiving multiple return to sender notifications. Their negligence caused me to be driving without auto insurance two times in a 6-month period and never once notified me that I had no coverage (no calls, no emails, no letter). I was quoted by a very nice lady at State Farm in Gainesville, FL just today who told me my new premium would now be 3 x per month more if I wanted a new policy due to my insurance being terminated. Had the agent not have entered an incorrect address for me on 8/10/23, my original policy wouldn't have been cancelled in the first place and a new application would never had been needed. I have yet to receive a call back from Scott Collins or Ariel Fuentes regarding this matter. If you are looking for a professional and responsible insurance agency, I would not recommend using Scott Collins' office."

"My experience today with Ariel ( not sure if i spelled his name right sorry) he answered all my questions and went beyond helping me when he couldn't answer my questions! e was the best thank you from Marilyn and Eddie Gaynor! Mr, Scott Collins Agency is the BEST!"

"I have been with State Farm for over five years anytime I have an issue or a problem they always take care of it. Ariel has outstanding Customer service and always going to be beyond to help solve any issue I may have. Also, Ariel help me and my family to save with the drive safe beacon and we were able to get the 30% discount and we save a lot of money Thanks, Ariel And the entire team for an outstanding job."

"Best costumer service & knowledgeable about everything Thanks to Ariel & Scott for great services."

"Excellent service always for years!"

"I recently reached out to Ariel at State Farm with a few questions regarding insurance policies, and I was thoroughly impressed with the assistance I received. Ariel was incredibly knowledgeable and took the time to explain everything clearly, ensuring I fully understood my coverage options. Not only was Ariel professional and courteous, but his expertise made the entire process smooth and stress-free. I highly recommend Ariel for anyone seeking reliable insurance guidance. Thank you for the exceptional service!"

"Thank you so much Ariel you are the best. Thank you for helping me to fix the little issue that I have. I recommend this company to every single one. Thank you for your thorough and help that you have given me you guys rock"

"After shopping around for a reasonable car insurance , state farm was able to give us the rate we were looking for. We have been with them for about a year.We had a recent hiccup with our car insurance , which agent Ariel Fuentes was very helpful and knowledgeable to take care of the issue. He has exceptional customer service. I would definitely recommend Scott Collins office for your car insurance needs."

"The customer service is excellence especially talking with Ariel Fuentes"

"Ive been with this State Farm insurance agent for over 30 years. I’ve recently dealt with Ariel Fuentes. He is very informative and has provided excellent customer service and took care of my initial need. Thank you Ariel."

"Mi agente Ariel, siempre está dispuesto a dar lo mejor para ayudar al cliente. Súper recomendado trabajar con ellos."

"Ariel Fuentes I have been with the agency for 15 years. I recently had to have some assistance and was fortunate enough to be helped by Ariel Fuentes. In the past, people in the office would tell me what I had to do to fix the problem. But this time, Ariel took care of everything saving me hours of inconvenience. I hope I don't need help again anytime soon, but I am thankful that I can ask for Ariel if I have any issues. Best service I have had there."

"Ariel was awesome! He helped me out with a difficult situation. He never gave up. His attitude and demeanor was calm and pleasant, even when things seemed to be stagnant. I would absolutely recommend him to any of my family & friends. I am pleased with the service and the results. Thanks"

"Came to review my policy and Ariel was very helpfull in explaining, never had that done to me before. Ariel is well verse in explaining the policies that I have"

"Excelente servicio, la recepcionista Rosangela fue muy atenta y amable. Me contactó con el agente Ariel fuente, que me ayudó en todo momento, explico mis dudas y me ayudó con lo que necesitaba. Muy profesional. Servicio 100% recomendado."

"I’d like to thank Rosangela she was amazing and easy to talk to she really helped Ariel move along in the process of trying to get me a quote. Ariel did his absolute best to help me, very understanding and thoughtful agent. Explained everything well and will definitely be sending my family his way"

"I had a meeting with Ariel he was very helpful and knowledgeable im considering to become a state farm customer after he helped me out"

"I have been with this agency for an eternity.The guy I deal with Ariel is an absolute pro who takes care of his clients which is a rarity today. I know he has exceptional skills and he has helped me out more than once. Even more rare he actually shows empathy, he is worth knowing."

"I’ve been with State Farm for years but just recently started working with Kelly. She was very patient and answered all of our questions. She explained everything in Lehman’s terms. I highly recommend her. Great personality."

"We were having issues after Esmi left the company Ariel took over and was able to rectify the full account.. we’ve been with State Farm over 30 years without his help, we would’ve left the company. Thank you for your great work."

"I had finally gotten my own vehicle and left my parents insurance. Decided to give Scott Collins State Farm another chance and was beyond impressed. I had met agent Ariel, who serviced me and got me the best possible quote for my new vehicle. Agent Ariel was very informative and answered all my questions, thank you Scott for having Ariel assist me in giving me the best possible insurance."

"I’m super grateful for Ariel’s help. He went above and beyond to ensure that my issues were resolved as quickly as he could. Highly recommend talking with him if you need to!"

"I would like to let you know about my experience with State farm. recently, they had a lot of changes at this location. I was going to leave State farm. I appreciate Ariel your ability to handle my difficult situations with my account..You are the following Knowledgeable,Honest,amazing.Clear and Responsive. thank you..."